Customer Support Engineer (Optics | Lasers | Troubleshoot | Diagnose | Customer support) (# 108237)

<div dir="ltr" style="text-align: left;" trbidi="on"><div class="WordSection1"><div class="MsoNormal"><b><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">Position: </span></b><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">Customer Support Engineer</span></div><div class="MsoNormal"><b><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">Location:</span></b><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;"> Chandler, AZ </span></div><div class="MsoNormal"><b><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">Duration: </span></b><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">Full time</span></div><div class="MsoNormal"><b><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">Req #: </span></b><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">108237 & 108192</span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><b><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">Job Description:</span></b></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Provides assistance to Installation Engineers and CSE's 1-3 in resolving problems. May perform duties associated with Technical Support Engineer. Will focus on the eDR (E-beam) toolset.</span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. </span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Repairs and  updates equipment at customer facility. Evaluates equipment to determine type and extent of problem. Repairs involve board problems which can be performed using standard procedures as well as system level problems which have multiple causes and  for which no standard procedures exist. </span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Repairs of system level problems are based on CSE's technical knowledge, education and training.</span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•CSE's may access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.</span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications. </span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Prepares fields service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems.</span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Prepares quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.</span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Cross trains and assists other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.  Also provides guidance to less senior CSE's. </span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Travels by car or commercial transportation to customer facility. </span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><b><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">Analytical skills:</span></b></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Ability to understand and troubleshoot problems in software and electronics, optics and lasers, mechanical, electro mechanical and electro-optical systems. </span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Knowledge of computer theory, various operating systems and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment. </span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Develops capabilities in use of all available diagnostic resources. Develops and demonstrates technical proficiency in all aspects of assigned equipment set.</span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Continues education on new technologies and products.  Has thorough knowledge on the principle and structure of assigned equipment. Can report necessary information on analysis for Failure Analysis (FA) and Dead On Arrival (DOA) report. Has Certification Level 3 in two or more products (optional). Intermediate level 1-2 of applications engineering.</span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Must work towards Certification Level 4.</span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Can handle first level system applications support  independently.  </span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Proficient in general and factory automation on assigned equipment set. </span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Can deliver the product training on the assigned product. Can also support a new employee in their development as a mentor .</span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Proficient in MS Office (Word, Excel, E-mail). </span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Proficiency in systems level repair of multiple or extremely complex products within a family is required. Typically 5 years CSE experience within the semiconductor industry.</span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•3 years systems knowledge on highly complex product lines (E-Beam, Rapid, SemSpec, Wisard, AIT, Surfscan, FaST, etc.). </span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Knowledge of Mask/Reticles for Rapid, Films for FaST, Wafer Defect inspection for Brightfield and Darkfield, Metrology for OMD and CDSEM processes in the wafer fab etc.</span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Understanding of customer application/utilization of assigned equipment set in production environment and Semiconductor industry.</span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">•Strong interpersonal/communication skills in understanding customer needs. Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area. </span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><b><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">Basic Qualification:</span></b></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">Master's Level Degree with at least 4 years of experience.</span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">OR</span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;">Bachelor's Level Degree with at least 5 years of experience.</span></div><div class="MsoNormal"></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt; line-height: 115%;"></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt; line-height: 115%;">Kindly send your resume to <a href="mailto:raju.balaji@kla-tencor.com">raju.balaji@kla-tencor.com</a></span><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;"> </span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;"></span></div><div class="MsoNormal"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt;"></span></div></div></div>

Customer Support Engineer (Optics | Lasers | Troubleshoot | Diagnose | Customer support) (# 108237)

Position: Customer Support EngineerLocation: Chandler, AZ Duration: Full timeReq #: 108237 & 108192Job Description:Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly com…

Read more »