Service Systems Engineer ( Optics | Metrology | Troubleshooting ) (# 109825)

<div dir="ltr" style="text-align: left;" trbidi="on"><div class="WordSection1"><div class="MsoNormal"><b><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">Position:</span></b><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;"> Service Systems Engineer<o:p></o:p></span></div><div class="MsoNormal"><b><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">Location:</span></b><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;"> Milpitas, CA<o:p></o:p></span></div><div class="MsoNormal"><b><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">Duration:</span></b><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;"> Full time<o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><b><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">Job Description:<o:p></o:p></span></b></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">As a service systems engineer, you will be actively engaged in improving KLA-Tencor's advanced semiconductor optical metrology products, and the service teams which support them. You will be based in Silicon Valley and work in a globe-spanning team. <o:p> </o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">1) Gain a systems-engineering level knowledge of highly complex, leading edge systems by working with the product development team. The systems include optics, electronics, mechanical components, and custom software and algorithms.<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">2) Assess systems with respect to design for reliability, stability, and serviceability<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">3) Participate in the development and testing of diagnostics and spec tolerances<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">4) Act as a two-way conduit for information transfer between the engineers who are responsible for designing our products and field service teams who are responsible for product maintenance and support<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">5) Gather and analyze data from systems populations at customer sites to identify sources of systematic issues, including technical, process, and people-based issues<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">6) Help develop and document technical service procedures<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">7) Train support personnel such as tech support and field service engineers<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">8) Assist in developing training materials<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">9) Respond to situations where field service engineers have failed to resolve complex system performance problems, by providing written plans of action by e-mail or hands-on assistance at customer sites in the US, Asia, and Europe<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">10) Write technical reports to communicate issues, analysis, technical assessments, system status, and engineering recommendations<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">11) Take a proactive approach to improving service quality and profitability<o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">The person who will thrive in this kind of  job is interested in technology, human factors, and business, is motivated by helping others succeed and by driving improvements, and enjoys communicating, building working relationships, and influencing people.<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><b><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">Preferred Qualifications:<o:p></o:p></span></b></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">Results oriented and driven to excel.  Enjoys teaching, troubleshooting, working with groups of people, and explaining complex things as simply as possible. Strong analytic and data analysis skills.  Experience with analytical software such as Matlab or JMP is desirable. Excellent oral and written communication skills. Ability to work effectively in multidisciplinary, multicultural teams and to take a leadership role when needed. Quick grasp of challenging, complex technical information.  Natural curiosity, inventiveness, and an interest in making things work better. Multi-lingual proficiency in English plus Japanese, Korean, Mandarin, German, or French is desirable.<o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><b><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">Basic Qualifications:<o:p></o:p></span></b></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">Qualifications:  Recent Ph.D. graduate in Physics, Optics, Electrical Engineering, or related technical field or equivalent experience. Hands-on experience designing, building, and/or troubleshooting complex instruments, such as experimental research instruments.  Knowledge of optics, electronics, software, and/or mechanical systems. Availability for travel both domestically and internationally (<25% time).  Ability to work non-standard working hours if needed.<o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt;">Kindly send your resume to <b><a href="mailto:raju.balaji@kla-tencor.com">raju.balaji@kla-tencor.com</a></b> <o:p></o:p></span></div></div></div>

Service Systems Engineer ( Optics | Metrology | Troubleshooting ) (# 109825)

Position: Service Systems Engineer Location: Milpitas, CA Duration: Full time Job Description: As a service systems engineer, you will be...

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