Sr SAP CRM Analyst ( functional ) (#108467)

<div dir="ltr" style="text-align: left;" trbidi="on"><div class="WordSection1"><div class="MsoNormal"><span style="font-size: small;"><b><span style="font-family: "Arial","sans-serif";">Job Title:</span></b><span style="font-family: "Arial","sans-serif";"> Sr SAP CRM Analyst<o:p></o:p></span></span></div><div class="MsoNormal"><span style="font-size: small;"><b><span style="font-family: "Arial","sans-serif";">Location:</span></b><span style="font-family: "Arial","sans-serif";"> Milpitas, CA<o:p></o:p></span></span></div><div class="MsoNormal"><span style="font-size: small;"><b><span style="font-family: "Arial","sans-serif";">Duration:</span></b><span style="font-family: "Arial","sans-serif";"> Fulltime<o:p></o:p></span></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: small;"><b><span style="font-family: "Arial","sans-serif";">Job title: <o:p></o:p></span></b></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">We are currently seeking an energetic self-starter to work as a senior SAP CRM Business Process Analyst (Sr. CRM BPA). The Sr. CRM BPA will be responsible for conducting business process analysis, needs assessment, and preliminary cost/benefit analysis to support business requirements.  They will work closely with business partners to assess business requirements and build design specifications. They will perform required SAP system configuration changes and work with technical team to build new system functionality or to change existing system functionality.  Their work will span both system enhancements and projects in ECC –Sales & Distribution (SD), CRM (SAP) and other application platforms.  They are expected to support key Service business functionalities such as Case Management, Service Logistics, Contract & Quote management, and Pricing. They will collaborate with other IT departments such as Architecture, Business Engagement, Governance and Infrastructure to build and improve information system solutions.<o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: small;"><b><span style="font-family: "Arial","sans-serif";">Preferred Qualification / Responsibilities:<o:p></o:p></span></b></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">Candidate should be able to think independently, be comfortable with sharing and accepting ideas in an open manner.  Should possess solid written and oral communication skills and should have an aptitude for thriving in complex business situations. Candidate should enjoy working in a fast-paced, self-directed, diverse and customer service-oriented environment. Candidate should be able to translate business requirements into system & process solutions. <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">Candidate should possess good understanding of IT change management and ticket release processes & systems (e.g. ServiceNow, Remedy). Must possess ability to work with global application service vendors <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">Candidate may possess project management skills such as planning, execution and control of project/task deliverable. <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: small;"><b><span style="font-family: "Arial","sans-serif";">Candidate should have following technical and process skills: <o:p></o:p></span></b></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">1.5-7 years of IT industry experience<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">2.3-5 years proven SAP ECC & CRM (Service) experience <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">3.Specific system knowledge of SAP ECC-SD and CRM Service modules/functionalities such as Case, RPA, Contracts, Quote, Order management, Pricing & Configuration, Partner determination, Billing/Invoicing.<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">4.Good business understanding of key service processes in areas of Interaction Center, Service Delivery, and, Commercials<o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: small;"><b><span style="font-family: "Arial","sans-serif";">Additional experience:<o:p></o:p></span></b></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">1.IPC, Business partner management, CRM middleware, and ECC integration.  <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">2.CRM 7 Web UI and Interaction Center<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">3.CRM Service Delivery experience for a large/midsize global company.  <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">4.Understanding of SAP CRM Sales & Marketing modules (Opportunity, Campaigns, Contacts etc.) is a plus <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">5.Project management experience is a plus<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">6.Additional certification in an industry group or related SAP module(s) is a plus. <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: small;"><b><span style="font-family: "Arial","sans-serif";">Minimum Qualification:  <o:p></o:p></span></b></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">Bachelor's Level Degree (Engineering or Business) with at least 7 years of IT industry, and 5 years of SAP ECC  & CRM experience. <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">OR<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">Master's Level Degree (Engineering or Business) with at least 5 years of IT industry, and 3 years of SAP ECC & CRM experience.<o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: small;"><b><span style="font-family: "Arial","sans-serif";">Please send your resumes to vinod.sanker@kla-tencor.com</span></b><span style="font-family: "Arial","sans-serif";"><o:p></o:p></span></span></div></div></div>

Sr SAP CRM Analyst ( functional ) (#108467)

Job Title: Sr SAP CRM Analyst Location: Milpitas, CA Duration: Fulltime Job title: We are currently seeking an energetic self-starter to...

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