Systems Service Engineer (Optics | Troubleshoot | Customer Support ) (# 108068)

<div dir="ltr" style="text-align: left;" trbidi="on"><div class="WordSection1"><div class="MsoNormal"><b><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Position:</span></b><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"> Systems Service Engineer <o:p></o:p></span></div><div class="MsoNormal"><b><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Location:</span></b><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"> Milpitas, CA<o:p></o:p></span></div><div class="MsoNormal"><b><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Duration:</span></b><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"> Full time<o:p></o:p></span></div><div class="MsoNormal"><b><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Req</span></b><span class="MsoHyperlink"><span style="color: #5e6a71; font-family: "Arial","sans-serif"; font-size: 10pt;"> </span></span><b><span style="color: #5e6a71; font-family: "Arial","sans-serif"; font-size: 10pt;">#: </span></b><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">108068 & 107945</span><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><b><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Job Description:<o:p></o:p></span></b></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">As a service systems engineer, you will be actively engaged in improving KLA-Tencor's advanced semiconductor optical metrology products, and the service teams which support them.  You will be based in Silicon Valley and work in a globe-spanning team.<o:p><br /></o:p></span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"><br /><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">-Gain a systems-engineering level knowledge of highly complex, leading edge systems by working with the product development team. The systems include optics, electronics, mechanical components, and custom software and algorithms.</span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">-</span><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Assess systems with respect to design for reliability, stability, and serviceability</span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">-</span><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Participate in the development and testing of diagnostics and spec tolerances</span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">-</span><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Act as a two-way conduit for information transfer between the engineers who are responsible for designing our products and field service teams who are responsible for product maintenance and support</span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">-</span><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Gather and analyze data from systems populations at customer sites to identify sources of systematic issues, including technical, process, and people-based issues</span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">-</span><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Help develop and document technical service procedures</span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">-</span><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Train support personnel such as tech support and field service engineers</span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">-</span><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Assist in developing training materials</span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">-</span><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Respond to situations where field service engineers have failed to resolve complex system performance problems, by providing written plans of action by e-mail or hands-on assistance at customer sites in the US, Asia, and Europe</span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">-</span><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Write technical reports to communicate issues, analysis, technical assessments, system status, and engineering recommendations</span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">-</span><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Take a proactive approach to improving service quality and profitability</span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">-</span><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">The person who will thrive in this kind of  job is interested in technology, human factors, and business, is motivated by helping others succeed and by driving improvements, and enjoys communicating, building working relationships, and influencing people.</span><br /><br /><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Result oriented and driven to excel.  Enjoys teaching, troubleshooting, working with groups of people, and explaining complex things as simply as possible.  Strong analytic and data analysis skills.  Experience with analytical software such as Matlab or JMP is desirable. Excellent oral and written communication skills.  Ability to work effectively in multidisciplinary, multicultural teams and to take a leadership role when needed. Quick grasp of challenging, complex technical information. Natural curiosity, inventiveness, and an interest in making things work better.  Multi-lingual proficiency in English plus Japanese, Korean, Mandarin, German, or French is desirable.</span><b><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"> </span></b><br /><br /><b><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Basic Qualifications:<o:p></o:p></span></b></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Recent Ph.D graduate in Physics, Optics, Electrical Engineering or related technical field or equivalent experience.</span><br /><br /><span style="font-family: "Arial","sans-serif"; font-size: 10pt;">Kindly send your resume to <a href="mailto:raju.balaji@kla-tencor.com">raju.balaji@kla-tencor.com</a> <o:p></o:p></span></div></div></div>

Systems Service Engineer (Optics | Troubleshoot | Customer Support ) (# 108068)

Position: Systems Service Engineer Location: Milpitas, CA Duration: Full time Req #: 108068 & 107945 Job Description: As a service s...

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