Optics Customer Support Engineer (Beaverton,OR)(customer interaction | optics | lithography | manufacturing) (#108149)

<div dir="ltr" style="text-align: left;" trbidi="on"><div class="WordSection1" style="color: #666666;"><div class="MsoNormal"><span style="font-size: small;"><b><span style="font-family: "Arial","sans-serif";">Job Title:</span></b></span><span style="font-family: "Arial","sans-serif"; font-size: small;"> Optics Customer Support Engineer<o:p></o:p></span></div><div class="MsoNormal"><span style="font-size: small;"><b><span style="font-family: "Arial","sans-serif";">Location:</span></b></span><span style="font-family: "Arial","sans-serif"; font-size: small;"> Beaverton, OR<o:p></o:p></span></div><div class="MsoNormal"><span style="font-size: small;"><b><span style="font-family: "Arial","sans-serif";">Duration:</span></b></span><span style="font-family: "Arial","sans-serif"; font-size: small;"> Fulltime<o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: small;"><b><span style="font-family: "Arial","sans-serif";">Job Description:<o:p></o:p></span></b></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.  Ensures equipment enhances customer production.  Repairs and modifies equipment at customer facility.  Evaluates equipment to determine type and extend of problem.  Repairs involve board problems which can be performed using standard  procedures as well as  system level problems which have multiple causes and no standard procedures exist.  Repair of system level problems are based on CSE's technical knowledge, education and training.  Board problems vs. system level problems are split 50/50.  In analyzing and diagnosing equipment problems, CSE's may access and determine problem exists in customer process or contamination.<o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">1.Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.  Also provides guidance to less senior CSE's.<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">2.Travels by car or airplane to customer facility.<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">3.Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">4.Cross trains and assists other field service engineers as appropriate.<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">5.Prepares reports on customer support activity and provides documentation to engineering, marketing and sales on a re-occurring problems.  Makes  recommendations  for improvements.<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">6.Independently prepares quotes for customers based on labor, travel expenses incurred and parts needed.  CSE's use discretion in preparing quotes based on reason for equipment failure, time to prepare, etc. <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: small;"><b><span style="font-family: "Arial","sans-serif";">Education and/or experience desired:<o:p></o:p></span></b></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">1.Certification Level 4 - Proficiency in systems level repair of multiple and extremely complex products.  <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">2.Advanced electronics skills.  <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">3.Ability to troubleshoot problems in software and electronic systems. <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">4.Strong knowledge of optics and lasers, overlay/litho, computer theory and MS/DOS. <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">5.Strong mechanical and analytical skills.  <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">6.Strong interpersonal/communication skills in understanding customer needs.  <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">7.Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area.  <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">8.Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids. <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: small;"><b><span style="font-family: "Arial","sans-serif";">Basic Qualifications:<o:p></o:p></span></b></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">1.AS or BS At least 5 yrs related exp. <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">2.Must be proficient in using O-Scope, DVM and other basic test equipment. <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">3.Skilled troubleshooting complex mechanical, electronic, and pneumatics systems. Good customer and communication skills. <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">4.Ability to work in a team environment. Prior experience with KLA-Tencor or like equipment/tool. <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">5.Commitment to task completion with attention to detail. <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;">6.Computer skills, networking knowledge and fab experience a plus.<o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-family: "Arial","sans-serif"; font-size: small;"><o:p></o:p></span></div><div class="MsoNormal"><span style="font-size: small;"><b><span style="font-family: "Arial","sans-serif";">Please send your resumes to vinod.sanker@kla-tencor.com<o:p></o:p></span></b></span></div><div class="MsoNormal"></div></div></div>

Optics Customer Support Engineer (Beaverton,OR)(customer interaction | optics | lithography | manufacturing) (#108149)

Job Title: Optics Customer Support Engineer Location: Beaverton, OR Duration: Fulltime Job Description: Evaluates, analyzes, diagnoses an...

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